Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 2005 CHEVROLET MALIBU. My sales person was Josh. I was approved within 2 and a half hours. The car was clean and in good condition when I got it. There were problems but they were fixed and there are no problems now. The staff there were 10 out of 10. My experience overall has been positive.
