Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
TX: I own a 2004 DODGE STRATUS. Overall my purchase experience with JD Byrider was positive. The Hispanic gentleman that helped me was really good with his customer service towards me. I was approved in the same day for the vehicle. The vehicle was in good condition and clean for me when I received it. The vehicle is doing good for me today; it hasn't broken down on me yet, so I am happy.
