J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 2003 Mitsubishi Galant. My overall service experience was...	05/08/2008
	FL: I own a 2000 Ford Focus. My overall experience was positive. I br...	05/07/2008
	SC: I own a 2005 Ford Taurus. My overall experience was positive. I b...	05/08/2008
	FL: I own a 2000 Ford Windstar. Overall my experience has been positi...	05/07/2008
	RI: I own a 2003 SATURN Other. I brought my car in for the fuel pump ...	05/08/2008
	IA: I own a 1999 CHEVROLET Venture. I brought it in for the arm bar. ...	05/07/2008
	OH: I own a 2008 CHEVROLET Lumina. I bought my car from Dan and anoth...	05/08/2008
	VA: I own a 2004 CHEVROLET Malibu. I brought it in for the squeeking ...	05/08/2008
	PA: I own a 2000 OLDSMOBILE Silhouette. Michelle was my salesperson, ...	05/08/2008
	FL: I own a 2003 Ford Taurus. Overall my experience has been positive. It was in for a master cylinder and an oil change. Now, it is doing good. The staff there are good. I did get my reciepts when I picked my vehicle up and I did have to pay $25 which I thought was reasonable. I dropped it off on a Friday without an appointment and I went out of town over the weekend. I was able to pick it up that following Monday as I requested.	05/07/2008
	OH: I own a 2002 CHEVROLET Cavalier. My overall experience was positi...	05/08/2008
	MO: I own a 1999 Mercury Sable. Overall my experience was neutral bec...	05/08/2008
	FL: I own a 2000 Pontiac Grand Am. My overall experience was positive...	05/07/2008
	RI: I own a 2002 Ford Taurus. I took my car to the service center bec...	05/08/2008
	WI: I own a 2001 Dodge Caravan. Overall my experience was positive. M...	05/08/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	5/15/2008

	348,996

	95%

	88%

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Rating System