Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 2002 CHEVROLET Cavalier. My overall experience was positive. I brought my car in because the service engine light was on and to have the oxygen sensor replaced. My car was in the shop for a little over two hours. The staff were all nice while at the service department. My car is doing better at this time.
