Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
PA: I own a 2005 HYUNDAI ELANTRA. My salesperson was Michelle and the customer service was good. The vehicle wasn't really that clean or in the greatest condition when I received it and the right rear wheel is making noises when I break, and there's vibration in the exhuast like a heat shield is broke. I was approved the same day. Overall, my service experience was positive.
