Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
MO: I own a 1999 Mercury Sable. Overall my experience was neutral because I am still having problems with the transmisson and I have to drive to Tennesse. I brought my vehicle in for an oil change, the tires checked, and to have the transmisson checked. The service was under warranty and I was given paperwork. The customer service was pretty good towards me.
