Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2000 Pontiac Grand Am. My overall experience was positive. I brought my car in for an oil change which took 20 minutes to do. The staff were all very nice and friendly while at the service department. My car is doing fine at this time. The oil change was done free of charge and I received paperwork.
