JD Byrider I own a 2003 FORD ESCORT. I took my car back to get the heater checked and an oil change. The service was completed quickly. I got paperwork. It was under warranty. The customer service was good. I had to talk to 2 people to get a service set up. The car is working better. My experience was neutral, because I had to go through 2 people just to get a service.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 2003 PONTIAC GRAND AM. I brought my vehilce in for the he...	01/25/2012
	TX: I own a 2004 CHEVROLET IMPALA. I brought my vehicle in for an oil...	01/25/2012
	WI: I own a 2003 OLDSMOBILE ALERO. I brought the vehicle in for fuel ...	01/26/2012
	OH: I own a 2006 FORD FUSION. My salesperson was Chester and the cust...	01/26/2012
	WV: I own a 2006 CHEVROLET HHR. I brought my car in to get my fluids ...	01/26/2012
	NC: I own a 2005 KIA OPTIMA. My salesperson was Bob and the customer ...	01/26/2012
	MA: I own a 2001 PONTIAC GRAND AM. I brought my vehilce in for the AB...	01/26/2012
	GA: I own a 2003 DODGE NEON. My salesperson Donna had good customer s...	01/25/2012
	NC: I own a 2006 CHEVROLET COBALT. I brought my car in for a oil chan...	01/26/2012
	FL: I own a 2004 CHEVROLET IMPALA. I took the car in for a $5 oil cha...	01/25/2012
	PA: I own a 2005 HYUNDAI ELANTRA. My salesperson was Michelle and the...	01/26/2012
	WV: I own a 2001 DODGE STRATUS. I brought my car in for an oil change...	01/26/2012
	WV: I own a 2002 CHRYSLER SEBRING. I brought my vehilce in for an oil...	01/26/2012
	AL: I own a 2003 FORD ESCORT. I took my car back to get the heater checked and an oil change. The service was completed quickly. I got paperwork. It was under warranty. The customer service was good. I had to talk to 2 people to get a service set up. The car is working better. My experience was neutral, because I had to go through 2 people just to get a service.	01/25/2012
	IA: I own a 2006 FORD RANGER. I brought my car in for an oil change a...	01/25/2012