Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
AL: I own a 2005 Ford Taurus. My overall experience was positive. Rick was my salesperson. He and the other employees did a really good job, I was really impressed. I was approved in a matter of minutes. My car was in good and in clean condition when I got it and it is doing good today.
