Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
SC: I own a 2000 BUICK LESABRE. I took the car to the service center to get a oil change, and it didn't take long at all. I had to pay five dollars for it, but they gave me a receipt back. I am not having any problems with the car at this time. The staff there treated me fantastic. Overall my experience was positive.
