Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
MD: I own a 2002 Pontiac Grand Am. I took my car to the service center because it was idling, and I got the car back the same day. I didnt have to pay, but I got a receipt back for the work that was done. The car is running alright. The staff treated me alright, and my overall experience was neutral, because the service could have been better.
