Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 2002 Buick Century. I brought my car in for an oil change and it was quick. The staff treated me great as always and my car is running fine. The service was free because of my 8 free oil changes and I did get a receipt. Dave the maintainence guy is very thorough and always makes sure everything gets done. Overall my experience was positive.
