Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2003 HYUNDAI SONATA. I brought my car in for the cb axle and the battery. It took them all day to fix it. It wasn't covered under warranty, but it was reasonable. I received paperwork for what they did on it. The staff there were allright. Now I need the CB axle replaced. Overall, my experience with JD Byrider was negative because of all the issues with my car.
