Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
PA: I own a 2000 Hyundai Accent. My overall experience was positive. I brought my car in for the transmission. The staff was good and had the car fixed in 2 days. It was under warranty and I did receive a receipt for the work that was done. Now, the car is running good with no problems.
