JD Byrider I own a 2000 BUICK LESABRE. My car was brought in for an oil change. I left the car there for a couple of hours while I was at work. I don't think it actually took that long. The work was covered by warranty. I received paperwork for the service. The customer service there was fine. The car has no problems right now. Overall my experience was positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	TX: I own a 2004 DODGE STRATUS. Overall my purchase experience with J...	06/24/2010
	TX: I own a 2005 CHEVROLET IMPALA. Overall my experience was positive...	06/24/2010
	PA: I own a 2004 FORD TAURUS. Overall my purchase experience with JD ...	06/24/2010
	IN: I own a 2001 CHEVROLET S10. Eric was the name of my salesman. His...	06/24/2010
	RI: I own a 2003 SATURN ION. My sales person was Connie. I was approv...	06/24/2010
	FL: I own a 2000 BUICK LESABRE. My car was brought in for an oil change. I left the car there for a couple of hours while I was at work. I don't think it actually took that long. The work was covered by warranty. I received paperwork for the service. The customer service there was fine. The car has no problems right now. Overall my experience was positive.	06/23/2010
	AL: I own a 2003 BUICK CENTURY. Overall my service experience with JD...	06/23/2010
	LA: I own a 2004 CHEVROLET IMPALA. I took my car into the service cen...	06/24/2010
	WV: I own a 1998 DODGE DAKOTA. My overall service experience was posi...	06/24/2010
	FL: I own a 1999 CHRYSLER LHS. My overall service experience was posi...	06/23/2010
	IN: I own a 2002 FORD FOCUS. I brought my car into service to get the...	06/24/2010
	VA: I own a 2000 FORD EXPLORER. Overall my purchase experience with J...	06/24/2010
	IN: I own a 2004 PONTIAC GRAND AM. Sonya was the name of my salespers...	06/24/2010
	NM: I own a 2001 FORD RANGER. Overall my purchase experience was posi...	06/24/2010
	VA: I own a 2003 FORD TAURUS. Overall my service experience was posit...	06/24/2010