How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

FL: I own a 2001 Ford Focus. I brought it in for the coolant hose lea...

05/07/2008

PA: I own a 2000 CHEVROLET Lumina. I bought my car from Jake, and he ...

05/08/2008

VA: I own a 2001 OLDSMOBILE Alero. My overall experience was positive...

05/08/2008

WI: I own a 2001 Dodge Caravan. Overall my experience was positive. M...

05/08/2008

WI: I own a 2003 Mitsubishi Galant. My sales person was Bob. I was th...

05/08/2008

PA: I own a 2002 CHEVROLET Malibu. I bought my car from Jake, and he ...

05/08/2008

Positive Comment

PA: I own a 2000 CHEVROLET TrailBlaze. My overall sales experience was positive. My salesperson was Ben and he and the staff were good to me. It didn`t take them long to approve me and there are no problems with my car.

05/08/2008

OH: I own a 1999 Pontiac Grand Am. My overall experience was positive...

05/08/2008

IA: I own a 2003 Ford Taurus. My overall experience was positive. My ...

05/07/2008

AZ: I own a 2008 Buick LeSabre. Overall my experience was positive. I...

05/07/2008

WI: I own a 2003 Ford Taurus. My sales person was Nicole. I was there...

05/08/2008

AL: I own a 2000 SATURN SL. I recently brought the car in for an oil ...

05/08/2008

OH: I own a 2000 CHEVROLET Blazer. Overall my experience was positive...

05/08/2008

AZ: I own a 2002 Pontiac Sunfire. Overall my experience was positive....

05/07/2008

WI: I own a 2002 Buick Century. My sales person was Nicole. I was the...

05/08/2008

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5/16/2008
349,623
95%
88%


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