Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
TX: I own a 2005 FORD FREESTAR. I had to bring my car into the service center because there was a problem with the transmission. The staff there was great when it came to the customer service. The service was covered under the warranty when I took it in. I did get a receipt and paperwork when they finished. The service took 2 or 3 days to get done. My car is doing good for me today. Overall I would rate my experience with JD Byrider positive.
