Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
MD: I own a 1997 Ford Ecostar. I took my car to the service center for the engine, and I havent got the car back. I didnt have to pay, but I havent got the car. The car isnt turning over. The staff treated me good, and my overall experience was neutral, because everything was ok and what went wrong was expected.
