Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
LA: I own a 2004 CHEVROLET IMPALA. I took my car into the service center because they had to replace a control box that controled the entire car. I did get a receipt and paperwork when they finished. The staff there was excellent when it came to the customer service. My car is doing real well for me today. The service was done quickly for me. The service was covered under the warranty when I took it in. Overall I would rate my experience with JD Byrider positive.
