Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IA: I own a 2003 OLDSMOBILE Alero. I brought my car in for an oil change, front wheel barrings and brakes. It took about 3 hours to get fixed. It was under warranty and I got a receipt. The staff was very good and there are no problems with the car now. My experience was positive.
