Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
VA: I own a 2000 Ford Taurus. Julie worked with me and she did a fine job with everything. The vehicle was clean and in good condition when I bought it. I was approved the first day I went in and the vehicle has had a couple of door panels falling off recently. Overall my experience was positive.
