Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
MI: I own a 2003 Dodge Stratus. Overall my experience was neutral, because I do not like the way the car was running. My sales person was Joe, and I was approved the same day. The vehicle was clean when I bought it, but the vehicle started running ruff the next day. My vehicle is in the shop right now, but I love your customer service.
