Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
AZ: I own a 1999 Nissan Altima. My overall sales experience was positive. My salesperson was Tommy and he and the staff were very nice to me. It was only a couple hours for me to be approved and so far I don`t have any problems with my car.
