Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
AL: I own a 2001 Ford Taurus. Overall my experience was positive. My vehicle needed an tension belt, and it took about 7 hours to complete. My vehicle was under warranty, and I received paperwork. I do not have any problems with my vehicle, and the customer service was great.
