J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	TN: I own a 2008 Pontiac Grand Am. Overall my experience was positive...	07/09/2008
	SC: I own a 2001 Dodge Intrepid. Overall my experience was positive. The older white woman was pretty good with her customer service towards me, I liked her a lot. The vehicle was pretty clean, but I feel that it could have veen cleaner. I was approved in the same day for the vehicle. I am having problems now with the check engine light coming on when I fill my gas tank up all the way, and then it will shut off when the gas goes to half of a tank. I am also having problems with the front speakers. I would really appreciate it if someone would give me a call so that I can set up an appointment or to see what I need to do.	07/10/2008
	IN: I own a 2000 Plymouth Voyager. Donnie was the saleseperson that h...	07/09/2008
	OH: I own a 2001 OLDSMOBILE Silhouette. My overall sales experience w...	07/09/2008
	IN: I own a 2001 Ford Explorer. A older black gentleman was the sales...	07/09/2008
	GA: I own a 2006 Ford Taurus. My salesperson was Shawn. He and the ot...	07/09/2008
	AL: I own a 2000 CHEVROLET S-10. Overall my experience was positive. ...	07/09/2008
	SC: I own a 2002 Pontiac Montana. Overall my experience was positive....	07/10/2008
	TN: I own a 2002 Dodge Intrepid. I worked with Darren and he did just...	07/10/2008
	IN: I own a 2001 SATURN Other. I bought my car from Dave and he did a...	07/09/2008
	TN: I own a 2002 Dodge Intrepid. Overall my experience was positive. ...	07/10/2008
	MI: I own a 2003 Dodge Stratus. Overall my experience was neutral, be...	07/09/2008
	TX: I own a 2004 Ford Focus. I brought it in for an oil change that t...	07/10/2008
	AZ: I own a 2000 Chrysler Cirrus. My sales person was Brent and I was...	07/09/2008
	PA: I own a 2001 Ford Taurus. Megan was the salesperson that helped m...	07/10/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/20/2008

	369,371

	95%

	88%

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Rating System