Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IN: I own a 2000 Plymouth Voyager. Donnie was the saleseperson that helped me purchase my vehicle, and the vehicle that I purchased was in fair shape when I received it. I was also approved for the vehicle the same day, and the exhust system needs service now. The staff was fine, and overall I would rate this experience positive.
