Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2000 GMC Sierra. I brought my car in for a miss and hesatating and it was done in a week. I did not have to pay and I did receive my paperwork. The car is having the same problem and has had this problem for 10 months. The staff treated me wonderful and my experience was positive.
