JD Byrider I own a 2005 FORD FREESTAR. Overall my service experience with J.D. Byrider was positive. I took my van in for the transmission. The service was completed quickly. It was covered the warranty and I did get a receipt. The customer service is good. My van is running alright.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	NV: I own a 2005 CHEVROLET IMPALA. I brought my car into service for ...	08/26/2010
	AL: I own a 2002 FORD TAURUS. I brought my vehicle in for the brakes ...	08/25/2010
	IN: I own a 2000 CHEVROLET BLAZER. Overall my experience was positive...	08/25/2010
	PA: I own a 2002 BUICK LESABRE. Overall, my purchase experience with ...	08/26/2010
	MA: I own a 2005 FORD FREESTAR. Overall my service experience with J.D. Byrider was positive. I took my van in for the transmission. The service was completed quickly. It was covered the warranty and I did get a receipt. The customer service is good. My van is running alright.	08/26/2010
	OH: I own a 2000 CHEVROLET IMPALA. Overall my experience with J.D. By...	08/25/2010
	AL: I own a 1998 DODGE DAKOTA. My overall purchse experience was posi...	08/26/2010
	FL: I own a 2001 CHEVROLET MALIBU. My overall experience was positive...	08/25/2010
	NC: I own a 2000 CHEVROLET VENTURE. I took the car to the service cen...	08/26/2010
	TX: I own a 2006 CHEVROLET MALIBU. My overall experience was positive...	08/25/2010
	IN: I own a 2002 DODGE NEON. My overall experience was positive. My s...	08/25/2010
	IN: I own a 2004 CHEVROLET IMPALA. My overall experience was positive...	08/25/2010
	AL: I own a 2002 HYUNDAI SONATA. I brought my vehicle in for an oil c...	08/25/2010
	TX: I own a 2003 OLDSMOBILE ALERO. Overall, my purchase experience wa...	08/26/2010
	TX: I own a 2001 PONTIAC GRAND AM. Overall, my purchase experience wa...	08/26/2010