J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	MI: I own a 2000 OLDSMOBILE Silhouette. I recently brought the vehicl...	06/26/2008
	GA: I own a 2000 Ford Taurus. I had an overall positive experience. I...	06/25/2008
	TX: I own a 2004 CHEVROLET CLASSIC. My sales person was Tonya and I w...	06/26/2008
	FL: I own a 2000 GMC Sierra. I brought my car in for a miss and hesat...	06/25/2008
	OH: I own a 1998 CHEVROLET Lumina. I bought my car from Dan and he di...	06/26/2008
	IL: I own a 2008 Pontiac Grand Am. I brought my car in because it was making noise and the belts were messed up. The car is running better, it isn`t making as much noise, but I think the belts are still acting up. The service was done in about 3 hours. I really like the staff a lot there, especially Steve. He`s a good guy and really does a good job. I appreciate him. I only had to pay the deductible for the service and I did get a receipt. Overall my experience was positive.	06/26/2008
	FL: I own a 2000 CHEVROLET Blazer. My overall experience was positive...	06/25/2008
	IA: I own a 1997 CHEVROLET Malibu. My overall experience was positive...	06/25/2008
	GA: I own a 2003 Mercury Sable. Overall my experince was positive. My...	06/25/2008
	SC: I own a 2000 Dodge Caravan. The vehicle is recently in the shop f...	06/26/2008
	OH: I own a 2002 KIA SEDONA. My overall experience was positive. I br...	06/26/2008
	AL: I own a 2002 Ford Taurus. Overall my experience was positive. My ...	06/26/2008
	NV: I own a 2001 CHEVROLET Malibu. I brought it in for an oil change,...	06/26/2008
	AZ: I own a 1999 Nissan Altima. My overall sales experience was posit...	06/25/2008
	AL: I own a 2001 Ford Taurus. Overall my experience was positive. My ...	06/25/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/4/2008

	365,104

	95%

	88%

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