JD Byrider I own a 2007 FORD ESCAPE. I brought my car in for a cool pack to be put in. It was serviced quickly. I had the $50 deal. I got paperwork. The car is doing real good. The customer service was real good. Overall, my service experience was positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	TX: I own a 2006 DODGE STRATUS. I brought my vehilce in because it ke...	01/26/2012
	TX: I own a 2005 FORD TAURUS. I brought my car in for the motor. It w...	01/26/2012
	MA: I own a 2004 CHEVROLET IMPALA. I brought my car in for the thermo...	01/26/2012
	TX: I own a 2003 CHRYSLER PT CRUISER. My salesperson name was Chris. ...	01/26/2012
	SC: I own a 2008 PONTIAC SUNFIRE. I brought my car in for the fuel pu...	01/26/2012
	WI: I own a 2003 FORD TAURUS. I took the car in for mis firing and ti...	01/26/2012
	NC: I own a 1999 FORD WINDSTAR. My overall experience was positive. I...	01/26/2012
	OH: I own a 2007 FORD ESCAPE. I brought my car in for a cool pack to be put in. It was serviced quickly. I had the $50 deal. I got paperwork. The car is doing real good. The customer service was real good. Overall, my service experience was positive.	01/26/2012
	FL: I own a 2000 CHEVROLET MALIBU. We took the car in to have the bra...	01/25/2012
	WV: I own a 2004 PONTIAC GRAND PRIX. My salesperson was Chris, his cu...	01/26/2012
	RI: I own a 2005 FORD FREESTAR. I took my car in because the cv joint...	01/26/2012
	FL: I own a 2003 CHRYSLER PT CRUISER. I brought my vehicle in because...	01/25/2012
	TX: I own a 2003 JEEP GRAND CHEROKEE. I brought my car in for an oil ...	01/26/2012
	NC: I own a 2005 DODGE STRATUS. I took the car in for a new heater co...	01/26/2012
	IA: I own a 2005 FORD EXPLORER. My salesperson was the first person t...	01/25/2012