Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IA: I own a 1997 CHEVROLET Malibu. My overall experience was positive. I brought my car in for new rotors, brakes and an inside light. It took only 30 minutes for the servie department to service my vehicle. I was charged a reasonable amount and I did get a receipt. I am taking it back in to get my struts replaced. The staff were fine.
