JD Byrider I own a 2007 CHEVROLET COLORADO. I brought my car in for an oil change. They had the car for about two and a half or three hours. I had to pay $5. I got paperwork. The staff is excellent. The car is doing pretty good. Overall my experience was positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	OH: I own a 2008 FORD WINDSTAR. I brought my car in for brakes, brake...	04/26/2012
	MA: I own a 2006 DODGE CARAVAN. I brought my vehicle in for an oil ch...	04/26/2012
	OH: I own a 2006 GMC JIMMY. I brought my car in for an oil change. It...	04/26/2012
	IN: I own a 2003 CHEVROLET VENTURE. I brought my vehicle in for a win...	04/26/2012
	MI: I own a 2003 CHRYSLER SEBRING. I brought my vehicle in for an oil...	04/26/2012
	TX: I own a 2003 CHRYSLER PT CRUISER. I brought my vehicle in for som...	04/26/2012
	IL: I own a 2003 SUZUKI VITARA. I brought my vehicle in for an oil ch...	04/26/2012
	TX: I own a 1998 OLDSMOBILE CUTLASS. I brought my vehicle in for the ...	04/26/2012
	OH: I own a 2007 CHEVROLET COLORADO. I brought my car in for an oil change. They had the car for about two and a half or three hours. I had to pay $5. I got paperwork. The staff is excellent. The car is doing pretty good. Overall my experience was positive.	04/26/2012
	IL: I own a 2002 CHEVROLET MALIBU. I brought my vehicle in for the wa...	04/26/2012
	IN: I own a 2004 MERCURY MOUNTAINEER. I brought my vehicle in for an ...	04/26/2012
	OH: I own a 2000 BUICK LESABRE. I brought my car in for the heater ho...	04/26/2012
	OH: I own a 2003 FORD TAURUS. My salesperson was Tim, his customer se...	04/26/2012
	OH: I own a 2001 MERCURY MARQUIS. I brought my car in for the stabili...	04/26/2012
	PA: I own a 2002 DODGE CARAVAN. My salesperson was a younger male and...	04/26/2012