J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	OH: I own a 2008 Hyundai Sonata. I brought my car in the shop to touch up some paint and stuff on the bottom of the car and it looks a lot better now. I just took it on a trip though and it`s dirty. The staff there were very accomodating though and got me in and out according to my needs, they only had the car for about a day and a half. Mike the mechanic there is really good to me also. The service was taken care of for me, it was part of the agreement when I bought the car that the bottom would be sanded and re-painted for me. I`m not sure if I got a receipt, but overall my experience was positive.	07/10/2008
	OH: I own a 2001 Ford Focus. My overall service experience was positi...	07/09/2008
	AZ: I own a 1999 CHEVROLET Monte Carl. Eric was the salesperson that ...	07/10/2008
	FL: I own a 2004 CHEVROLET Impala. Overall my experience was positive...	07/09/2008
	IA: I own a 1998 CHEVROLET Venture. I brought my car in for the sway ...	07/09/2008
	OH: I own a 2003 Ford Taurus. My ooverall service experience was posi...	07/09/2008
	AZ: I own a 2000 Pontiac Montana. I brought it in for the battery. It...	07/10/2008
	TX: I own a 2004 Ford Taurus. I brought it in for an oil change that ...	07/10/2008
	TN: I own a 2003 Ford Focus. Overall my experieince was really positi...	07/09/2008
	OH: I own a 2001 Dodge Stratus. My overall sales experience was posit...	07/09/2008
	AL: I own a 2001 Dodge Grand Cara. I worked with Rebecca and she was ...	07/10/2008
	TX: I own a 2003 Ford Taurus. Overall my experience was positive. Tan...	07/10/2008
	AL: I own a 2000 CHEVROLET Cavalier. I brought it in for the a/c and ...	07/09/2008
	GA: I own a 2000 Dodge Dakota. Overall my experience was positive. My...	07/09/2008
	AZ: I own a 2003 CHEVROLET Malibu. My salesperson was Tanner. He and ...	07/10/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/20/2008

	369,371

	95%

	88%

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