JD Byrider I own a 2001 OLDSMOBILE ALERO. Overal, my service experience with JD Byrider was positive. I brought the vehicle in because of the engine. It was kind of completed quickly, it took a couple weeks but it wasn't their fault. They ordered an engine and it was a California engine and it was the wrong one so they had to send it back. It was under warranty and I received a receipt. The customer service was excellent. The vehicle is good today.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	OH: I own a 2001 OLDSMOBILE ALERO. Overal, my service experience with JD Byrider was positive. I brought the vehicle in because of the engine. It was kind of completed quickly, it took a couple weeks but it wasn't their fault. They ordered an engine and it was a California engine and it was the wrong one so they had to send it back. It was under warranty and I received a receipt. The customer service was excellent. The vehicle is good today.	08/25/2010
	PA: I own a 2002 CHRYSLER TOWN & COUNTRY. My overall experience was p...	08/26/2010
	GA: I own a 2007 FORD FREESTAR. Overall, my service experience with J...	08/25/2010
	FL: I own a 2006 PONTIAC GRAND PRIX. My overall experience with JD By...	08/25/2010
	OH: I own a 2002 MERCURY SABLE. Overall my experience was positive. T...	08/26/2010
	MA: I own a 2005 FORD LTD. My overall experience was very positive. M...	08/26/2010
	NV: I own a 2003 PONTIAC GRAND AM. Overall, my purchase experience wi...	08/26/2010
	VA: I own a 2006 SUZUKI FORENZA. My overall purchase experience was p...	08/26/2010
	MA: I own a 2006 PONTIAC G6. My overall experience was positive. My s...	08/26/2010
	AL: I own a 2001 DODGE RAM TRUCK. Overall my experience was positive....	08/26/2010
	GA: I own a 2002 PONTIAC MONTANA. Overall, my service experience with...	08/25/2010
	TX: I own a 2001 PONTIAC GRAND AM. Overall, my purchase experience wa...	08/26/2010
	AL: I own a 2004 FORD EXPLORER. I brought my vehicle in for the ABS l...	08/25/2010
	OH: I own a 2001 CHEVROLET CAVALIER. Overall my experience was positi...	08/26/2010
	OH: I own a 2010 TOYOTA ECHO. Overall, my purchase experience with JD...	08/26/2010