J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	OH: I own a 2008 Hyundai Sonata. I brought my car in the shop to touc...	07/10/2008
	OH: I own a 2001 Ford Focus. My overall service experience was positi...	07/09/2008
	AZ: I own a 1999 CHEVROLET Monte Carl. Eric was the salesperson that ...	07/10/2008
	FL: I own a 2004 CHEVROLET Impala. Overall my experience was positive...	07/09/2008
	IA: I own a 1998 CHEVROLET Venture. I brought my car in for the sway ...	07/09/2008
	OH: I own a 2003 Ford Taurus. My ooverall service experience was posi...	07/09/2008
	AZ: I own a 2000 Pontiac Montana. I brought it in for the battery. It...	07/10/2008
	TX: I own a 2004 Ford Taurus. I brought it in for an oil change that ...	07/10/2008
	TN: I own a 2003 Ford Focus. Overall my experieince was really positi...	07/09/2008
	OH: I own a 2001 Dodge Stratus. My overall sales experience was posit...	07/09/2008
	AL: I own a 2001 Dodge Grand Cara. I worked with Rebecca and she was ...	07/10/2008
	TX: I own a 2003 Ford Taurus. Overall my experience was positive. Tanya was very good with her customer service. The vehicle was nice and clean for me when I first got it and it was in good running condition. After a week of having the vehicle I noticed that the passenger side window won`t go down. That is the only problem with the vehicle at this time that I am aware of. I was approved in the same day.	07/10/2008
	AL: I own a 2000 CHEVROLET Cavalier. I brought it in for the a/c and ...	07/09/2008
	GA: I own a 2000 Dodge Dakota. Overall my experience was positive. My...	07/09/2008
	AZ: I own a 2003 CHEVROLET Malibu. My salesperson was Tanner. He and ...	07/10/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/20/2008

	369,371

	95%

	88%

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Rating System