Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
PA: I own a 2001 Ford Windstar. My overall experience was positive. The whole staff helped me with the purchase of my car and the they treated me fine. The car was in good and clean condition and I was approved that same day of my purchase. Also the only problem that I have had with the car has been with the air conditioner not working.
