Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
CA: I own a 2000 CHEVROLET Malibu. My overall experience neutral because I feel as if I should not have had to pay 100 dollars especially when I was charged 45 dollars for the dignostic fee and it was susposed to be covered under warranty. I took the car in to have the air conditioning fixed and I got the car back within a couple of days. The car was is under warranty and I did have to pay 100 dollars and with that they did give me some form of paperwork. The staff treated me okay and as of right now I have not had any problems with the car.
