JD Byrider I own a 2005 PONTIAC GRAND AM. I brought my vehicle in for the check engine light and this time they replaced the coils and it was serviced quickly. I had to pay the deductible, which would be reasonable if this was the first time I had to pay it for the problem, but it had the same problem last week and I had to pay the deductible and I received paperwork. The vehicle's check engine light is on again today for the third time, it turned on the day after I picked it up, so now I have to bring it in again and borrow a car again and I refuse to pay the deductible this time. The vehicle hesitates when you're speeding up, it misfires. The car has a history of valve problems and I feel like they are doing the bare minimum to fix the problem. It needs more than just checking the codes and repairing what the codes say. The customer service was fine, they are very polite and understanding. Overall, my service experience is negative because they haven't fixed the car and now I have to borrow a friend's car again, put gas in it and they're going to ask me to pay the deductible again and I refuse to.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	IA: I own a 2008 BUICK PARK AVENUE. I brought my car in for an oil ch...	01/25/2012
	FL: I own a 2005 PONTIAC GRAND AM. I brought my vehicle in for the check engine light and this time they replaced the coils and it was serviced quickly. I had to pay the deductible, which would be reasonable if this was the first time I had to pay it for the problem, but it had the same problem last week and I had to pay the deductible and I received paperwork. The vehicle's check engine light is on again today for the third time, it turned on the day after I picked it up, so now I have to bring it in again and borrow a car again and I refuse to pay the deductible this time. The vehicle hesitates when you're speeding up, it misfires. The car has a history of valve problems and I feel like they are doing the bare minimum to fix the problem. It needs more than just checking the codes and repairing what the codes say. The customer service was fine, they are very polite and understanding. Overall, my service experience is negative because they haven't fixed the car and now I have to borrow a friend's car again, put gas in it and they're going to ask me to pay the deductible again and I refuse to.	01/25/2012
	MA: I own a 2004 KIA OPTIMA. I brought my vehilce in for muffler and ...	01/26/2012
	AZ: I own a 2004 CHEVROLET S10. I brought my car in for the what I th...	01/26/2012
	CO: I own a 2005 PONTIAC GRAND AM. I took my car to have a hose put o...	01/26/2012
	NC: I own a 2004 CHEVROLET TRAILBLAZER. My salesperson sat all the ba...	01/26/2012
	AL: I own a 2003 PONTIAC GRAND AM. I took my car in for a tune-up. Th...	01/25/2012
	FL: I own a 2000 CHEVROLET VENTURE. My overall experience was positiv...	01/25/2012
	TX: I own a 2003 FORD TAURUS. I brought my car in for an oil change a...	01/26/2012
	PA: I own a 2003 FORD ESCAPE. I brought my vehicle in for the brakes....	01/26/2012
	TX: I own a 2002 MERCURY SABLE. I brought my car in for the head gask...	01/26/2012
	AL: I own a 2002 JEEP LIBERTY. I took the vehicle in to have the oil ...	01/26/2012
	IA: I own a 2006 JEEP CHEROKEE. My salesperson was Tom and the custom...	01/25/2012
	WV: I own a 2006 CHRYSLER TOWN & COUNTRY. My salesperson was Chris, h...	01/26/2012
	FL: I own a 2003 FORD MUSTANG. I brought my vehicle in because it was...	01/25/2012