Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
NV: I own a 1999 CHEVROLET Malibu. I had an overall neutral experience because this was the 6th time I brought the car in for the check engine light and I`m still having the same problem. This past time they had the car for about two weeks. It was not under warranty. My only problem with anything is that they cannot fix the problem. The staff is good. My check engine light is still on and I plan on taking the car back in when I get a chance.
