JD Byrider I own a 2004 CHEVROLET S10. I brought my car in for the what I think was either the battery terminal or the alternator and it was serviced quickly. It was under warranty but I paid a $25 service fee. Today the car is fine and we have had no problems with customer service. Overall, my service experience was positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	IA: I own a 2008 BUICK PARK AVENUE. I brought my car in for an oil ch...	01/25/2012
	FL: I own a 2005 PONTIAC GRAND AM. I brought my vehicle in for the ch...	01/25/2012
	MA: I own a 2004 KIA OPTIMA. I brought my vehilce in for muffler and ...	01/26/2012
	AZ: I own a 2004 CHEVROLET S10. I brought my car in for the what I think was either the battery terminal or the alternator and it was serviced quickly. It was under warranty but I paid a $25 service fee. Today the car is fine and we have had no problems with customer service. Overall, my service experience was positive.	01/26/2012
	CO: I own a 2005 PONTIAC GRAND AM. I took my car to have a hose put o...	01/26/2012
	NC: I own a 2004 CHEVROLET TRAILBLAZER. My salesperson sat all the ba...	01/26/2012
	AL: I own a 2003 PONTIAC GRAND AM. I took my car in for a tune-up. Th...	01/25/2012
	FL: I own a 2000 CHEVROLET VENTURE. My overall experience was positiv...	01/25/2012
	TX: I own a 2003 FORD TAURUS. I brought my car in for an oil change a...	01/26/2012
	PA: I own a 2003 FORD ESCAPE. I brought my vehicle in for the brakes....	01/26/2012
	TX: I own a 2002 MERCURY SABLE. I brought my car in for the head gask...	01/26/2012
	AL: I own a 2002 JEEP LIBERTY. I took the vehicle in to have the oil ...	01/26/2012
	IA: I own a 2006 JEEP CHEROKEE. My salesperson was Tom and the custom...	01/25/2012
	WV: I own a 2006 CHRYSLER TOWN & COUNTRY. My salesperson was Chris, h...	01/26/2012
	FL: I own a 2003 FORD MUSTANG. I brought my vehicle in because it was...	01/25/2012