Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
WI: I own a 2001 Chrysler Town & Cou. I had an overall positive experience. I brought the van in to get the AC fixed because it was not working when I bought it. It took them about six hours. It was not covered under warranty but I was not charged. I got paperwork. The staff is great. The AC is doing much better.
