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How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

IA: I own a 2008 BUICK PARK AVENUE. I brought my car in for an oil ch...

01/25/2012

FL: I own a 2005 PONTIAC GRAND AM. I brought my vehicle in for the ch...

01/25/2012

MA: I own a 2004 KIA OPTIMA. I brought my vehilce in for muffler and ...

01/26/2012

AZ: I own a 2004 CHEVROLET S10. I brought my car in for the what I th...

01/26/2012

CO: I own a 2005 PONTIAC GRAND AM. I took my car to have a hose put o...

01/26/2012

NC: I own a 2004 CHEVROLET TRAILBLAZER. My salesperson sat all the ba...

01/26/2012

Positive Comment

AL: I own a 2003 PONTIAC GRAND AM. I took my car in for a tune-up. The service was completed quickly. I got paperwork. It was under warranty. The customer service was great. The car is doing really good, drives really smooth, I do believe one of the headlights are out. My experience was positive.

01/25/2012

FL: I own a 2000 CHEVROLET VENTURE. My overall experience was positiv...

01/25/2012

TX: I own a 2003 FORD TAURUS. I brought my car in for an oil change a...

01/26/2012

PA: I own a 2003 FORD ESCAPE. I brought my vehicle in for the brakes....

01/26/2012

TX: I own a 2002 MERCURY SABLE. I brought my car in for the head gask...

01/26/2012

AL: I own a 2002 JEEP LIBERTY. I took the vehicle in to have the oil ...

01/26/2012

IA: I own a 2006 JEEP CHEROKEE. My salesperson was Tom and the custom...

01/25/2012

WV: I own a 2006 CHRYSLER TOWN & COUNTRY. My salesperson was Chris, h...

01/26/2012

FL: I own a 2003 FORD MUSTANG. I brought my vehicle in because it was...

01/25/2012

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2/1/2012
814,770
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