J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	TX: I own a 2002 Mercury Sable. I brought my car in for the starter a...	06/26/2008
	OH: I own a 2008 Ford Escort. I bought my car from Dave and ge did re...	06/26/2008
	NV: I own a 1999 CHEVROLET Malibu. I had an overall neutral experienc...	06/26/2008
	WI: I own a 2001 Chrysler Town & Cou. I had an overall positive exper...	06/26/2008
	RI: I own a 2002 Ford Escape. Overall my experience was extremely pos...	06/26/2008
	MI: I own a 1997 Ford Escort. My overall experience was positive. I b...	06/26/2008
	AL: I own a 2001 Ford Focus. My experience was positive. I took my car to the service center for an oil change, to have the rotors turned, to get the AC fixed, and because the muffler was making a loud noise. The work was done within a day and a half. My warranty covered the work, and I was given some paperwork for it. The service staff was great, but there is still something wrong with the AC. The car was scratched while it was at the service center, I made an appointment to have it buffed out.	06/25/2008
	AL: I own a 2002 Ford Taurus. My overall experience was positive. I b...	06/25/2008
	AL: I own a 2004 CHEVROLET Malibu. My overall experience was positive...	06/26/2008
	FL: I own a 2002 SATURN SL2. Overall my experience was positive. Cedr...	06/25/2008
	WV: I own a 1998 Buick LeSabre. Overall my experience was positive. M...	06/26/2008
	TX: I own a 2004 CHEVROLET Cavalier. I brought it in for an oil chang...	06/26/2008
	CA: I own a 2000 Ford Expedition. My overall experience was positive....	06/25/2008
	CA: I own a 2000 CHEVROLET Malibu. My overall experience neutral beca...	06/25/2008
	FL: I own a 1999 OLDSMOBILE Alero. I took in my car for the alternato...	06/25/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/4/2008

	365,104

	95%

	88%

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