Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 1998 Mercury Grand Marq. Overall my experience was positive. My vehicle needs an oil change, and it took about 40 minutes to compelete. My service bill was fair, and I received paperwork. I currently do not have any problems with my vehicle, and the customer service is good up there.
