Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
WI: I own a 2002 CHEVROLET Venture. My sales person was Milan. I was there for about 4 hours and the van was in good condition when I got it. There are a couple of issues with the lights and switches but we are working on it. The staff was just fine. The experience was neutral because of the time it took.
