Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
WI: I own a 2002 Buick Century. Fran sold me the car. The car was in good conditon. The process took probably an hour and a half. The car doesn`t have any current problems. The staff was good. My experience was positive.
