JD Byrider I own a 2009 FORD TAURUS. I brought my car in because the brake light wouldn't go out and the tires were switched. It was serviced quickly. I paid a fair price. I got paperwork. The car is doing fine. The customer service was excellent. Overall, my service experience was positive, it is always positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 2005 CHRYSLER SEBRING. I took the car in for a battery. I...	01/25/2012
	AL: I own a 2000 FORD TAURUS. I brought my vehicle in for the transmi...	01/25/2012
	AR: I own a 2006 CHEVROLET MALIBU. My vehicle was clean and in good c...	01/26/2012
	IA: I own a 2003 CHRYSLER CONCORDE. I brought my car in for a check e...	01/25/2012
	NC: I own a 2003 CHRYSLER TOWN & COUNTRY. I brought my car in for a o...	01/26/2012
	FL: I own a 2000 BUICK LESABRE. I took the car in for a $5 oil change...	01/25/2012
	OH: I own a 2007 FORD TAURUS. I brought the vehicle in for the timein...	01/26/2012
	OH: I own a 2004 CHEVROLET MALIBU. I brought my car in for a fuel pum...	01/26/2012
	PA: I own a 2001 CHRYSLER VOYAGER. I took my car in to get the batter...	01/26/2012
	PA: I own a 2005 CHEVROLET CAVALIER. My salesperson was Michelle and ...	01/26/2012
	IA: I own a 2009 FORD TAURUS. I brought my car in because the brake light wouldn't go out and the tires were switched. It was serviced quickly. I paid a fair price. I got paperwork. The car is doing fine. The customer service was excellent. Overall, my service experience was positive, it is always positive.	01/25/2012
	WV: I own a 2001 OLDSMOBILE ALERO. I took the car in for brakes. It w...	01/26/2012
	AL: I own a 2004 DODGE NEON. My salesperson name was James. He was pr...	01/26/2012
	TX: I own a 2005 DODGE NEON. I brought my vehilce in for the starter ...	01/26/2012
	PA: I own a 2002 CHEVROLET BLAZER. My salesperson was Michelle and th...	01/26/2012