J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	WI: I own a 2002 CHEVROLET Venture. My sales person was Milan. I was ...	07/10/2008
	OH: I own a 2001 CHEVROLET Venture. My overall experience was positiv...	07/09/2008
	FL: I own a 2004 CHEVROLET Malibu. My sales person was Reginald and i...	07/09/2008
	AZ: I own a 2000 Buick Century. My sales person was Nate and I was ap...	07/09/2008
	OH: I own a 2002 CHEVROLET Malibu. My overall sales experience was po...	07/09/2008
	OH: I own a 2003 CHEVROLET Impala. I brought it in for a battery. It ...	07/09/2008
	AZ: I own a 2004 Pontiac Grand Am. My sales person was Joel and I was...	07/09/2008
	OH: I own a 2004 Ford Taurus. My overall service experience was posit...	07/09/2008
	FL: I own a 1999 KIA Sportage. My sales person was Reggie and I was a...	07/09/2008
	IL: I own a 2000 Ford Focus. The vehicle was recently brought in for ...	07/09/2008
	AZ: I own a 2002 CHEVROLET Cavalier. Tony was the salesperson that he...	07/10/2008
	IA: I own a 2000 OLDSMOBILE Bravada. Overall my experience was positive. I am problems with the brakes and the tires are a little wobbley, but that seems to be the only problems at this time. Tom was excellent with his customer service towards me. He told me everything that I needed to know, he was very helpful, and very professional. The vehicle was very nice and clean for me when I frist got it and I was approved for the vehicle in the same day.	07/09/2008
	GA: I own a 2001 SATURN SL2. My sales person was Deman and I was appr...	07/09/2008
	GA: I own a 2002 Ford Escort. Overall my experience was positive. I b...	07/09/2008
	TX: I own a 1998 Ford CROWN VIC. Overall my experience was positive. ...	07/10/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/20/2008

	369,371

	95%

	88%

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