J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	WV: I own a 2002 Ford Taurus. Overall my experience was positive. My ...	06/26/2008
	MS: I own a 1999 CHEVROLET Astro. Cory was the salesperson that helpe...	06/26/2008
	GA: I own a 2001 Pontiac Sunfire. I had an overall positive experienc...	06/25/2008
	FL: I own a 1999 CHEVROLET Malibu. Overall my experience was positive...	06/25/2008
	AZ: I own a 2003 CHEVROLET Venture. My overall experience was positiv...	06/25/2008
	FL: I own a 2003 Pontiac Bonneville. Overall my experience wa spositive. Cedric was my salesperson. The customer service staff was good. The vehicle was in okay condition when i recieved it, but it was just coming out of service, and I had told Cedric that 1 of the windows wouldn`t roll down. Everything else was fine thought. I was approved for my loan the same day. I haven`t had any other problems with my vehicle.	06/25/2008
	AL: I own a 2001 Ford Explorer. Overall my experience was positive. R...	06/25/2008
	CA: I own a 2001 CHEVROLET Impala. Overall my experience was positive...	06/25/2008
	AL: I own a 2001 Dodge Caravan. I brought it in for an oil change tha...	06/25/2008
	MI: I own a 2000 Ford Escort. I brought my car in for a oil change an...	06/26/2008
	WI: I own a 2002 Buick Century. Fran sold me the car. The car was in ...	06/26/2008
	GA: I own a 1999 Pontiac Grand Am. Overall my experience was positive...	06/25/2008
	MI: I own a 2001 Pontiac Sunfire. My overall experience was positive....	06/26/2008
	GA: I own a 2000 Pontiac Grand Prix. Overall my experience was positi...	06/25/2008
	FL: I own a 2000 CHEVROLET Lumina. Overall my experience was positive...	06/25/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/4/2008

	365,104

	95%

	88%

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