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How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

OH: I own a 2001 SATURN L300. Overall my experience was positive. Mat...

08/26/2010

GA: I own a 2003 BUICK CENTURY. Overall my experience was positive. S...

08/25/2010

IL: I own a 2000 FORD WINDSTAR. Overall my experience was positive. M...

08/25/2010

MA: I own a 2003 PONTIAC GRAND AM. Overall my experience was positive...

08/26/2010

IN: I own a 2004 BUICK RENDEZVOUS. My overall experience was positive...

08/25/2010

Positive Comment

TX: I own a 2001 FORD EXPLORER. My overall experience was positive. My salespersons office was as soon as you walk in to the right and he was great. My vehicle was in good condition and clean when I received it and I was approved the same day. My vehicle is doing just fine today.

08/26/2010

MI: I own a 1999 PONTIAC MONTANA. Overall, my service experience with...

08/25/2010

IN: I own a 2002 BUICK LESABRE. My salesperson was Jay, and he was ga...

08/25/2010

OH: I own a 2002 NISSAN ALTIMA. I brought my vehicle in to replace th...

08/26/2010

OH: I own a 2002 CHEVROLET CAVALIER. Overall my experience was positi...

08/26/2010

OH: I own a 2001 FORD TAURUS. Overall my experience was positive. Sam...

08/26/2010

IA: I own a 2001 BUICK LESABRE. Overall my experience was positive. M...

08/25/2010

MA: I own a 2002 FORD TAURUS. Overall my experience was positive. I b...

08/26/2010

NV: I own a 2001 BUICK LESABRE. Overall my experience was positive. I...

08/26/2010

PA: I own a 2000 DODGE STRATUS. Overall my experience with J.D. Byrid...

08/26/2010

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9/1/2010
622,977
96%
90%


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