Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
AZ: I own a 2004 Pontiac Grand Am. My sales person was Joel and I was approved that same day. The car was fine when I first got it but I need them to check a noise in the front. The staff treated me good and my experience was positive.
