JD Byrider I own a 2002 BUICK LESABRE. My salesperson was Jay, and he was galright. I was approved for the car that same day. The car was in good condition and clean when I got it. I went to Michigan and it broke down on me. Overall my experience was positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	OH: I own a 2001 SATURN L300. Overall my experience was positive. Mat...	08/26/2010
	GA: I own a 2003 BUICK CENTURY. Overall my experience was positive. S...	08/25/2010
	IL: I own a 2000 FORD WINDSTAR. Overall my experience was positive. M...	08/25/2010
	MA: I own a 2003 PONTIAC GRAND AM. Overall my experience was positive...	08/26/2010
	IN: I own a 2004 BUICK RENDEZVOUS. My overall experience was positive...	08/25/2010
	TX: I own a 2001 FORD EXPLORER. My overall experience was positive. M...	08/26/2010
	MI: I own a 1999 PONTIAC MONTANA. Overall, my service experience with...	08/25/2010
	IN: I own a 2002 BUICK LESABRE. My salesperson was Jay, and he was galright. I was approved for the car that same day. The car was in good condition and clean when I got it. I went to Michigan and it broke down on me. Overall my experience was positive.	08/25/2010
	OH: I own a 2002 NISSAN ALTIMA. I brought my vehicle in to replace th...	08/26/2010
	OH: I own a 2002 CHEVROLET CAVALIER. Overall my experience was positi...	08/26/2010
	OH: I own a 2001 FORD TAURUS. Overall my experience was positive. Sam...	08/26/2010
	IA: I own a 2001 BUICK LESABRE. Overall my experience was positive. M...	08/25/2010
	MA: I own a 2002 FORD TAURUS. Overall my experience was positive. I b...	08/26/2010
	NV: I own a 2001 BUICK LESABRE. Overall my experience was positive. I...	08/26/2010
	PA: I own a 2000 DODGE STRATUS. Overall my experience with J.D. Byrid...	08/26/2010