Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
VA: I own a 2005 CHEVROLET Cavalier. My overall experience was positive. Maria helped me with the purchase of my car and I was approved that same day. The car was in good and clean condition and the staff treated me very well. Also I have not noticed any current problems with my car as of right now.
