J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	IA: I own a 1999 OLDSMOBILE 88/LS. My overall experience was positive...	06/25/2008
	AL: I own a 2000 CHEVROLET Astro. My overall experience was positive....	06/25/2008
	IL: I own a 2002 Dodge Caravan. I brought my car in to get an oil cha...	06/26/2008
	SC: I own a 2002 CHEVROLET Malibu. My overall experience was positive...	06/26/2008
	IA: I own a 2000 Dodge Caravan. I brought my car in for an oil change...	06/25/2008
	OH: I own a 2002 CHEVROLET Monte Carl. Overall my experience was very...	06/26/2008
	FL: I own a 2002 Dodge Neon. Oveall my experience was positive. My ve...	06/25/2008
	OH: I own a 1999 Dodge Caravan. My overall experience was positive. M...	06/26/2008
	GA: I own a 2000 OLDSMOBILE Alero. Overall my experience was positive...	06/25/2008
	WV: I own a 2000 Ford Explorer. My overall experience was positive. I brought my car in because I needed a switch replaced that controlled the lights, the a/c pump needed replaced, and I needed some wires and plugs replaced too. They kept the car for one hour to service it. I was not charged for this and I did get a receipt. I currently do not have any problems with my car now. The staff treats me good overall.	06/26/2008
	CA: I own a 2001 Lincoln LS. Overall my experience was positive. Lore...	06/25/2008
	SC: I own a 2004 Ford Focus. My overall experience was positive. I br...	06/26/2008
	GA: I own a 1998 CHEVROLET Malibu. I had an overall positive experien...	06/25/2008
	NC: I own a 2002 Pontiac Grand Am. My overall service experience was ...	06/26/2008
	TX: I own a 2004 CHEVROLET Cavalier. My experience was positive. Davi...	06/26/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/4/2008

	365,104

	95%

	88%

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Rating System