Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
SC: I own a 2004 Ford Focus. My overall experience was positive. I brought my car in because the air was not working, there was a funny noise in the front tire when I would make a turn and I also got the oil changed. The staff was nice and had the car fixed in a day. It was under warranty but I did not receive a receipt. Now, the car is still making that same funny noise.
