JD Byrider I own a 2005 FORD TAURUS. I took the car in because my check engine light had come on and they needed to replace my catalytic converter. The service was done quickly and under warranty. I did get a receipt. The customer service was good. The car is fine today. Overall, I had a positive experience.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 2003 CHEVROLET MONTE CARLO. I took the car in for the tem...	01/25/2012
	GA: I own a 2003 MITSUBISHI GALANT. My salesperson was Emily and she ...	01/25/2012
	FL: I own a 2011 FORD TAURUS. I brought my car in for the ABS brakes ...	01/26/2012
	AL: I own a 2007 KIA SORENTO. I took my car in for an oil change and ...	01/26/2012
	FL: I own a 2003 CHEVROLET MALIBU. I brought my car in for the turn s...	01/25/2012
	WI: I own a 2004 FORD FREESTAR. I took the vehicle in because the che...	01/26/2012
	TX: I own a 2006 CHRYSLER PT CRUISER. I brought my car in for an oil ...	01/26/2012
	WI: I own a 2004 MERCURY SABLE. I took the car in for leaks and noise...	01/26/2012
	NC: I own a 2005 DODGE NEON. I took my car in for an oil change and i...	01/26/2012
	MA: I own a 2012 FORD RANGER. My overall purchase experience was posi...	01/26/2012
	WI: I own a 2005 KIA SEDONA. I brought my car in for a tune up. The s...	01/26/2012
	PA: I own a 2004 PONTIAC GRAND AM. I brought my vehicle in for the ba...	01/26/2012
	NC: I own a 2005 FORD TAURUS. I took the car in because my check engine light had come on and they needed to replace my catalytic converter. The service was done quickly and under warranty. I did get a receipt. The customer service was good. The car is fine today. Overall, I had a positive experience.	01/26/2012
	AL: I own a 2005 GMC SIERRA. My salesperson was Darnel and he was gre...	01/25/2012
	GA: I own a 2003 GMC SONOMA. My salesperson was Mike and he was fine....	01/25/2012