Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
AL: I own a 2003 Buick LeSabre. I brought it in for an oil change. It was done in 20 minutes and the service was covered. I did get a receipt. The oil light is on, so I don`t think they really did one. The check engine light is on as well, but I have not talked to them about it yet. The staff was good, I just don`t like feeling like I was lied to. The experience was positive.
