Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
MA: I own a 2004 PONTIAC GRAND AM. Overall my service experience with J.D. Byrider was neutral because the didn't fix the problem. I took my car in because the brakes were squeaking. The service was completed in about 2-3 hours. It was covered the warranty but I did not get a receipt or paperwork. The customer service is fine, good. My car is doing fine but I still have the problem.
