Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
AL: I own a 2000 CHEVROLET Astro. My overall experience was positive. My salesperson was Mr. Overton, he and the staff were nice and polite to me. I was approved for the car with in the same day. The car was in good condition and clean when I first bought it. Now, the car is going into the shop for a new switch for the power locks.
