Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IL: I own a 2002 Dodge Caravan. I brought my car in to get an oil change and the window fixed. The window is fixed and the car is running fine. The staff there are really excelent and I had my car back in about 45 minutes. I didn`t have to pay for the service and I did get a receipt. Overall my experience was positive.
