Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IN: I own a 2001 Pontiac Montana. Rob was the man who sold me the car. He did a great job helping me find a car. I got approved for the car the same day I was there. When I got my car it was running good but it was not so clean fo rme. Today my car is running good for me with no problems with it. Overall my experience was positive.
