Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
WI: I own a 2004 FORD FREESTAR. I took the vehicle in because the check engine light was on. I was able to get the vehicle back that same day. I had to pay for part of the work but the price was fair. I received a receipt and the vehicle is running alright. I hadn't had any problems with the staff until I called in yesterday. I told them I had a bad tire that needed replaced and they told me I would have to wait until February 2nd for an appointment. I told them that was too long to ride on a spare tire. Overall my experience is positive.
