J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	TX: I own a 1998 CHEVROLET Malibu. I brought it in for an oil change ...	07/10/2008
	LA: I own a 2002 Pontiac Grand Am. Overall my experience was positive...	07/09/2008
	FL: I own a 2002 CHEVROLET Malibu. My sales person was George and it ...	07/09/2008
	OH: I own a 2001 Pontiac Grand Am. My overall sales experience was po...	07/09/2008
	RI: I own a 2001 Ford Explorer. The vehicle was recently brought in f...	07/10/2008
	OH: I own a 2000 OLDSMOBILE Silhouette. My overall service experience...	07/09/2008
	IL: I own a 1999 Nissan Sentra. I brought it in for a headlight being out. It had been in before. It was there for a day and it was covered. I did get a receipt. The hazard fuse, defog fuse and tailight fuse went out because of the problem. I have to take it back so they can put switch in the car. The back brakes are going to be changed also. The staff was cool and the experience was neutral because they need to check over their work and the problems they were supposed to fix before they say it is ready and fixed. Before when I have had it in they say the problem is fixed, but immediatley upon getting in the car the problems were still not fixed.	07/09/2008
	IN: I own a 2002 OLDSMOBILE Alero. I brought my car in due to a noise...	07/09/2008
	PA: I own a 2005 Ford Other. I worked with George and Ben. George bro...	07/10/2008
	NC: I own a 2008 Mercury Sable. I brought my car in for an oil change...	07/10/2008
	OH: I own a 2001 Dodge Durango. My overall experience was positive. M...	07/09/2008
	TX: I own a 2003 Pontiac Grand Am. Overall my experience was positive...	07/10/2008
	GA: I own a 2000 CHEVROLET Malibu. My salesperson was Darius. He and ...	07/09/2008
	FL: I own a 1999 OLDSMOBILE Alero. The salesperson that helped me pur...	07/09/2008
	FL: I own a 1999 Buick Park Avenu. I brought my car in for an oil cha...	07/09/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/20/2008

	369,371

	95%

	88%

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