Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
GA: I own a 2000 OLDSMOBILE Alero. Overall my experience was positive. My sales person was Marlynn, and I was approved the same day. I have been driving my vehicle for about one month, and I have not had any problems. My vehicle was clean when I purchased it, and Marlynn did a good job.
