JD Byrider I own a 2001 FORD EXPLORER. My experience was positive. I took my truck to the service center to get an alternator. My truck was only at the shop for a few seconds, they gave me the alternator and I did the work myself. My warranty covered the alternator, and I was given some paperwork for it. I was pleased with the service staff, and my truck is running alright now.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	OH: I own a 2002 CHEVROLET CAVALIER. My salesperson was Brian and he ...	08/26/2010
	MA: I own a 2004 PONTIAC GRAND AM. Overall my service experience with...	08/26/2010
	NV: I own a 2005 CHRYSLER SEBRING. Overall, my purchase experience wi...	08/26/2010
	OH: I own a 2001 DODGE DAKOTA. My overall service experience was posi...	08/26/2010
	IN: I own a 2000 BUICK LESABRE. I brought my vehicle in for an oil ch...	08/25/2010
	FL: I own a 2000 CHEVROLET MALIBU. My overall experience was very pos...	08/25/2010
	FL: I own a 2003 BUICK CENTURY. My overall experience was positive. I...	08/25/2010
	OH: I own a 2005 DODGE CARAVAN. Overall my experience with J.D. Byrid...	08/25/2010
	IN: I own a 2001 FORD EXPLORER. My experience was positive. I took my truck to the service center to get an alternator. My truck was only at the shop for a few seconds, they gave me the alternator and I did the work myself. My warranty covered the alternator, and I was given some paperwork for it. I was pleased with the service staff, and my truck is running alright now.	08/25/2010
	GA: I own a 2005 DODGE NEON. Overall my experience was neutral becaus...	08/25/2010
	NV: I own a 1999 NISSAN SENTRA. My overall experience was positive. I...	08/26/2010
	NV: I own a 2003 FORD TAURUS. I brought my car into service because t...	08/26/2010
	TX: I own a 2004 BUICK LESABRE. My overall experience was positive. M...	08/26/2010
	NV: I own a 2001 SATURN L200. My overall purchase experience was posi...	08/26/2010
	IN: I own a 2005 HYUNDAI SONATA. My overall experience was positive. ...	08/25/2010