Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
AL: I own a 2002 Ford Windstar. Overall my experience was positive. The vehicle was not in nice, clean, and good running condition when I first got it. I was approved for the vehicle in the same day. There are no problems with the vehicle at this time that I am aware of. Rick was great with his customer service towards me.
